The recruiting process for potential candidates has become more sophisticated with the increase in artificial intelligence (AI) by using complex algorithms to sort through data. This allows companies to recruit on a big-scale more effectively due to the reduction in face-to-face interactions with the candidates. Although these improved technologies may seem like a good idea, AI has taken the “human” out of Human Resources, and as a result the candidate experience is drifting further from real human interaction.
Artificial intelligence is data-driven. It’s primary focus is to replace many of the repetitive tasks typically performed by humans. During the recruiting process, large amounts of data are captured for companies to seek out new talent. AI acts as a virtual assistant to companies to sort through a large volume of information received online.
Where does Artificial Intelligence Succeed and Fail?
Artificial intelligence can detect quality candidates based on their initial skills and capabilities. When a company receives hundred, or potentially even thousands of applicants, AI can assist a company eliminate the ones that do not fit the basic requirements. This can be extremely beneficial since recruiting new candidates can be time consuming and expensive.
However, AI cannot look past what is printed on a resume. Quality candidates hold traits and qualities that might fit the company culture that a resume submitted online will not show.
Power of Authenticity
With the increase in AI, companies are still struggling to recruit quality candidates because of the lost human interaction. In-person communication can reveal much more about a quality candidate that what a paper resume can provide. An interview can show employers what candidates learned from previous experience. Additionally it can bring to light communication skills and intangible strengths that can’t be seen from a resume.
The requirements in job descriptions are guidelines, not rules. Quality candidates that may fit in with a company’s culture can be over looked when AI sorts through basic requirements. According to Glassdoor, only 2% of applicants will be called in for an average job opening. This means that out of a pool of applicants, only 2% are considered worth calling in for an interview based on a submitted resume. This is taking the “human” out of Human Resources and finding quality candidates based on company fit is decreasing with the increase in artificial intelligence.